We're Here to Help
Questions about an order? Need a recommendation for the perfect gift? Our team at ToyBox Market is ready to assist you.
Reach Out
We prioritize digital communication to ensure every inquiry is tracked and resolved efficiently. Whether you have a question about shipping, product safety, or returns, our email support is monitored daily.
Send Us a Message
Fill out the form below and we will get back to you as soon as possible.
How We Handle Requests
Our streamlined process ensures no child is left waiting.
Reception
Once your email arrives, our automated system tags it by category (Order, Product, Return) to route it to the correct specialist immediately.
Review
A real human reviews your case. We check inventory, shipping status, or product details to formulate a precise and helpful answer.
Resolution
We reply with a solution, tracking update, or recommendation. We don't close the ticket until we know you are satisfied.
Common Questions
Before you wait for a reply, check if your answer is already here. We've compiled the most frequent inquiries from parents like you.
What is your return policy?
We offer a 30-day return policy for all unopened and unused toys. If the item is defective, we will cover the return shipping costs.
Do you ship internationally?
We are working on expanding our delivery network to bring joy to children worldwide.
Are your toys safety tested?
Absolutely. Every product on ToyBox Market undergoes rigorous safety testing to meet or exceed international safety standards (ASTM F963).
Partner With Us
Are you a toy maker? We are always looking for high-quality, educational, and sustainable toys to add to our curated collection.
Email Partnership TeamOur Customer Promise
"We understand that behind every order is a child waiting for a moment of joy. We treat every inquiry with the urgency and care it deserves, ensuring that your experience is as delightful as the toys we sell."
ToyBox Market Support Center
Here to Help
Ready to Play?
If you've found the answers you need, why not explore our latest arrivals? New adventures await.